Return & Refund Policy

At Hotscope, we stand behind everything we sell. We carefully select each beauty product and fashion item, but we understand that sometimes things don’t work out. Our return policy reflects our commitment to honesty and satisfaction—simple, fair, and transparent.

Fashion Items

What Can Be Returned

• Unworn clothing with original tags attached
• Unworn shoes in their original box
• Accessories in original condition
• Items purchased within the last 30 days

What Cannot Be Returned?

• Items without original tags
• Clothing that has been worn beyond trying on
• Items showing signs of wear, alteration, or washing
• Items marked as “Final Sale” in-store or online
• Jewellery items that have been worn (for hygiene reasons)

Exchange & Refund Options

• Store Credit: Available for all eligible returns
• Refunds to the original payment method are available for items returned within 14 days.
• Exchanges: We’re happy to help you find the right size or colour

Beauty Products

What Can Be Returned

• Unopened skincare, makeup, and hair care products
• Items purchased within the last 30 days
• Products that caused an adverse reaction (with proof of purchase)

What Cannot Be Returned?

• Opened or used products (except in case of adverse reaction)
• Products with broken seals or missing packaging
• Sample sizes or gift-with-purchase items
• Items marked as “Final Sale.”

Special Consideration for Skin Reactions

If you have a negative reaction to a skincare product:

• Please return it within 7 days of initial use.
• Provide details about the reaction
• Our beauty specialists will assess the situation and process an appropriate refund

Beauty Services

Service Satisfaction

• If you’re unhappy with a service, please let us know within 48 hours
• We’ll offer a complimentary re-do of the service
• If we cannot resolve the issue, we’ll provide store credit

Appointment Cancellations

• Cancel at least 24 hours before: Full refund
• Cancel between 12 and 24 hours before: 50% refund
• Cancel less than 12 hours before: No refund
• Exceptions made for documented emergencies

How to Make a Return

In-Store Returns

1. Bring the item to our Saint Petersburg location
2. Have your receipt or proof of purchase ready (we can also look up purchases by phone or email)
3. Our team is here to help you with the return process.
4. Refunds will be completed within 3 to 5 business days.

Online Returns

1. Email info.hotscoped@gmail.com with:
   • Your order number
   • Items you wish to return
   • Reason for return
   • Preferred refund method
2. We’ll send return instructions and a prepaid shipping label
3. Pack items securely with all original packaging
4. Ship returns within 7 days of receiving the return label
5. Refunds will be processed within 5 to 7 business days after we receive your returned item.

Return Shipping

• Returns due to our error (wrong item, defective product): We cover shipping
• Returns for preference reasons (size, colour, changed mind): Customer responsible for return shipping
• We provide prepaid return labels for $6.95 (deducted from the refund amount)

Gift Returns

• Returns for gifts are issued as store credit
• Gift receipts can be provided at the time of purchase
• We never share purchase history with gift recipients

Damaged or Incorrect Items

If you receive a damaged item or something different than what you ordered:

1. Contact us within 48 hours of delivery
2. Include photos of the damaged or incorrect item
3. We’ll arrange a replacement or full refund
4. We’ll cover all shipping costs in these situations

Seasonal and Special Collection Items

• Limited edition items and seasonal collections may have different return windows
• These special return conditions will be clearly marked at the purchase
• Generally, seasonal items must be returned within 14 days

Sale Items

• Items discounted less than 30%: Standard return policy applies
• Items discounted 30-50%: Exchange or store credit only
• Items discounted more than 50%: All sales final unless defective

Our Quality Guarantee

Every product at Hotscope is carefully evaluated for quality before it reaches our shelves. If any item fails to meet reasonable quality expectations under normal use within 90 days of purchase, we’ll make it right—even beyond our standard return window.

Professional Judgment

Our founder, Marlen T., personally stands behind our return policy. In situations where our standard policy doesn’t provide a clear answer, we’ll use professional judgment and always aim to treat you fairly.

Price Adjustments

If an item you bought goes on sale within 7 days of your purchase, we’ll gladly refund you the difference. Please bring your receipt or contact us online.

Beauty Product Expiration

We monitor product freshness carefully. If you discover you’ve purchased an expired product from us:

• Return it immediately
• Receive a full refund plus a $10 store credit
• Could you help us improve our inventory management?

Return Policy Updates

This policy may be updated occasionally. Changes will be posted in-store and online with an effective date. The policy in effect at the time of your purchase will apply to that transaction.

Getting Help With Returns

Have questions about returns? We’re here to help:

• Call: (341) 188-0757 during business hours
• Email: info.hotscoped@gmail.com
• Visit our Saint Petersburg store

Our Philosophy

This return policy reflects our overall business approach: honest, straightforward, and focused on your satisfaction. While we need reasonable boundaries to operate our business, we’ll always work with you to find a fair solution.

Thank you for choosing Hotscope. We appreciate your business and trust.